90 days risk free try

90-Day Risk-Free Guarantee

At Ascend Soles™, we stand behind the quality and comfort of our products.

We offer a 90-day risk-free guarantee on all orders. You have 90 days from the date of delivery to try the product and decide whether it meets your expectations.

If you are not satisfied with your purchase, you may request a refund within this period.

How to Request a Refund

To request a refund, please contact us at:

supportascendsoles@gmail.com

Please include:

• Your order number
• A short explanation of the issue (optional)

Our support team will review your request and respond as quickly as possible.

Refund Eligibility

As part of our risk-free guarantee, customers are allowed to use the product to properly evaluate comfort, fit, and performance.

To remain eligible for a refund:

• The request must be made within 90 days of delivery
• The product must not show signs of excessive or abusive use
• Fraudulent or abusive refund requests may be denied

We reserve the right to refuse refunds in cases of suspected misuse, abuse, or policy violations.

Refund Process

Once your refund request has been reviewed and approved:

• A confirmation email will be sent
• The refund will be issued to your original payment method

Please allow 5–10 business days for the refund to appear depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at:

supportascendsoles@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos if applicable

We will review the situation and provide an appropriate resolution.

Chargebacks

We kindly ask customers to contact our support team before initiating a chargeback.

Ascend Soles™ reserves the right to dispute fraudulent or unjustified chargebacks.

Contact

For any questions regarding refunds or your order, please contact:

supportascendsoles@gmail.com