Refund policy

Ascend™ Refund Policy

90-Day Risk-Free Guarantee

At Ascend, we stand behind the quality and comfort of our products.

That’s why we offer a 90-Day Risk-Free Guarantee on all orders.

You have 90 days from the date of delivery to try the product and decide whether it meets your expectations.

If you are not completely satisfied with your purchase, you may request a refund within this period.

How to Request a Refund

To request a refund, please contact us at:

supportascendsoles@gmail.com

Please include:

  • Your order number
  • A brief explanation of the issue (optional)

Our support team will review your request and respond as quickly as possible.

Refund Eligibility

As part of our 90-day risk-free guarantee, customers are allowed to use the product to properly evaluate comfort, fit, and overall experience.

To remain eligible for a refund:

  • The refund request must be submitted within 90 days of delivery
  • The product must not show signs of excessive misuse, intentional damage, or abusive use
  • Fraudulent or abusive refund requests may be denied

Ascend™ reserves the right to refuse refunds in cases involving policy abuse, suspicious activity, or unreasonable misuse of the product.

Refund Process

Once your refund request has been reviewed and approved:

  • A confirmation email will be sent
  • The refund will be issued to your original payment method

Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at:

supportascendsoles@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos if applicable

We will review the issue and provide an appropriate resolution as quickly as possible.

Chargebacks

We kindly ask customers to contact our support team before initiating a chargeback or payment dispute.

Ascend™ reserves the right to dispute fraudulent, abusive, or unjustified chargebacks and may provide relevant evidence to payment processors.

Contact

For any questions regarding refunds or your order, please contact:

supportascendsoles@gmail.com